{"id":4305,"date":"2016-04-06T18:08:11","date_gmt":"2016-04-06T10:08:11","guid":{"rendered":"https:\/\/www.website-solution.net\/en\/enquiry-and-support\/%e9%80%80%e6%ac%be%e6%94%bf%e7%ad%96\/"},"modified":"2025-12-31T13:38:52","modified_gmt":"2025-12-31T05:38:52","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/www.website-solution.net\/en\/enquiry-and-support\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; admin_label=&#8221;Section&#8221; _builder_version=&#8221;3.22&#8243; background_color=&#8221;#ffffff&#8221; background_image=&#8221;https:\/\/distribution.website-solution.net\/wp-content\/uploads\/2016\/04\/enquiry_support_free_trial.jpg&#8221; custom_padding=&#8221;100px||100px|&#8221; custom_padding_tablet=&#8221;100px||100px|&#8221; transparent_background=&#8221;off&#8221; padding_mobile=&#8221;on&#8221; make_fullwidth=&#8221;off&#8221; use_custom_width=&#8221;off&#8221; width_unit=&#8221;on&#8221; global_module=&#8221;3662&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_header title=&#8221;Enquiry and Support&#8221; subhead=&#8221;If you have any enquiries, please feel free to contact us&#8221; text_orientation=&#8221;center&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;rgba(255, 255, 255, 0)&#8221; custom_button_one=&#8221;on&#8221; button_one_text_color=&#8221;#ffffff&#8221; button_one_bg_color=&#8221;#f15525&#8243; button_one_border_width=&#8221;0&#8243; max_width_tablet=&#8221;50px&#8221; global_colors_info=&#8221;{}&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover=&#8221;null&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover=&#8221;null&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover=&#8221;null&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover=&#8221;null&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover=&#8221;null&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover=&#8221;null&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover=&#8221;null&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover=&#8221;null&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover=&#8221;null&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover=&#8221;null&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover=&#8221;null&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover=&#8221;null&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover=&#8221;null&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover=&#8221;null&#8221;][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Section&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;Row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.27.5&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>We have 14 days refund service, applicable services included &#8211;<\/p>\n<ul>\n<li>Web Hosting,<\/li>\n<li>SSD Web Hosting,<\/li>\n<li>Web Presence Builder,<\/li>\n<li>Email Hosting,<\/li>\n<li>FTP Hosting, and<\/li>\n<li>VPS virtual private server hosting.<\/li>\n<\/ul>\n<p>Notes:<\/p>\n<ul>\n<li>Other services (not included in the above list, e.g. domain registration, WHOIS privacy protection) are not applicable for refund.<\/li>\n<li>If customer paid invoice contains special offer, those offer will be deducted with original price during refund.<br \/>For example, if customer purchase Plan B web hosting, and deem a free 1 year new .COM domain registration.<br \/>1 Year Plan B web hosting + 1 Year .COM domain registration = HK$1080<br \/>(.COM domain registration fee is HK$170\/year)<br \/>If refund, the refund amount = HK$1080 &#8211; HK$170 = HK$910<\/li>\n<li>VPS DA1 or DA2 will have a non-refundable monthly DirectAdmin license fee of HK$240.<\/li>\n<li>If customer pay by remittance (or canned TT, bank remittance, etc), we will use Hong Kong dollar cheque for refund. \u00a0Banks, not in Hong Kong, may have handling fee to process the cheque. \u00a0Customers need to bear\u00a0that bank handling fee.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;section&#8221; _builder_version=&#8221;3.22&#8243; background_color=&#8221;#1c2735&#8243; custom_padding_tablet=&#8221;50px|0|50px|0&#8243; custom_padding_phone=&#8221;&#8221; transparent_background=&#8221;off&#8221; padding_mobile=&#8221;off&#8221; make_fullwidth=&#8221;off&#8221; use_custom_width=&#8221;off&#8221; width_unit=&#8221;on&#8221; global_module=&#8221;2903&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_4,1_4,1_4,1_4&#8243; padding_mobile=&#8221;off&#8221; column_padding_mobile=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Domain&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; background_layout=&#8221;dark&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>Domain<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/www.website-solution.net\/en\/domaincheck\/\">Check Domain<\/a><\/li>\n<li><a href=\"\/en\/domain-registration\/web-hosting-transfer-step-by-step\/\">Transfer Procedure<\/a><\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Web Hosting&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; background_layout=&#8221;dark&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>Web Hosting<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/www.website-solution.net\/en\/web-hosting\/\">Hosting Plans<\/a><\/li>\n<li><a href=\"https:\/\/www.website-solution.net\/en\/ssd-web-hosting\/\">Hosting Plans (SSD)<\/a><\/li>\n<li><a href=\"https:\/\/www.website-solution.net\/en\/web-hosting\/features\/\">Features<\/a><\/li>\n<li><a href=\"https:\/\/www.website-solution.net\/en\/web-hosting\/user-guide\/\">User Guide<\/a><\/li>\n<li><a href=\"https:\/\/www.website-solution.net\/en\/web-hosting\/register-now\/\">Order Now<\/a><\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Enquiry and Support&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; background_layout=&#8221;dark&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>Enquiry and Support<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/www.website-solution.net\/en\/enquiry-and-support\/\">Contact Us<\/a><\/li>\n<li><a href=\"https:\/\/www.website-solution.net\/en\/faq\/\">FAQ<\/a><\/li>\n<li><a href=\"https:\/\/www.website-solution.net\/en\/enquiry-and-support\/payment-method\/\">Payment Methods<\/a><\/li>\n<li><a href=\"https:\/\/www.website-solution.net\/en\/hosting-speed-test\/\">Speed Test<\/a><\/li>\n<li><a href=\"https:\/\/kb.website-solution.net\/\" target=\"_blank\" rel=\"noopener noreferrer\">Knowledge Base<\/a><\/li>\n<li><a href=\"https:\/\/www.website-solution.net\/en\/enquiry-and-support\/about-us\/\">About Us<\/a><\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Free Trial&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; background_layout=&#8221;dark&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>Free Trial<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/www.website-solution.net\/en\/web-hosting\/free-trial\/\">Web Hosting<\/a><\/li>\n<li><a href=\"https:\/\/www.website-solution.net\/en\/smartermail-email-hosting\/free-trial-smartermail-email-hosting\/\">SmarterMail<\/a><\/li>\n<li><a href=\"https:\/\/www.website-solution.net\/en\/ftp-hosting\/ftp-freetrial\/\">FTP Hosting<\/a><\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,1_4,1_4,1_4&#8243; padding_mobile=&#8221;off&#8221; column_padding_mobile=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Web Design&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; background_layout=&#8221;dark&#8221; use_border_color=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>Web Design Tool<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/www.website-solution.net\/en\/weebly-website-builder\/\">Weebly Website Builder<\/a><\/li>\n<li><a href=\"https:\/\/www.website-solution.net\/en\/weebly-website-builder\/free-trial\/\">Free Trial<\/a><\/li>\n<li><a href=\"https:\/\/www.website-solution.net\/en\/web-hosting\/register-now\/\">Order<\/a><\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_contact_form title=&#8221;KEEP&#8221; disabled_on=&#8221;on|on|on&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; _unique_id=&#8221;327ef9d0-7386-40d9-a7bc-a82e034b9912&#8243; disabled=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_contact_field field_id=&#8221;Email&#8221; field_title=&#8221;Email Address&#8221; field_type=&#8221;email&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;][\/et_pb_contact_field][et_pb_contact_field field_id=&#8221;Message&#8221; field_title=&#8221;Message&#8221; field_type=&#8221;text&#8221; fullwidth_field=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;][\/et_pb_contact_field][\/et_pb_contact_form][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Other Services&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; background_layout=&#8221;dark&#8221; use_border_color=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>Other Services<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/www.website-solution.net\/en\/smartermail-email-hosting\/\">SmarterMail Email Hosting<\/a><\/li>\n<li><a href=\"https:\/\/www.website-solution.net\/en\/ftp-hosting\/\">FTP Hosting<\/a><\/li>\n<li><a href=\"https:\/\/www.website-solution.net\/en\/vps\/\">VPS<\/a><\/li>\n<li><a href=\"https:\/\/www.website-solution.net\/en\/ssl-certificate\/\">SSL , EV SSL<\/a><\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_code admin_label=&#8221;GeoTrust\/SiteLock Code&#8221; _builder_version=&#8221;4.16&#8243; vertical_offset_tablet=&#8221;0&#8243; horizontal_offset_tablet=&#8221;0&#8243; z_index_tablet=&#8221;0&#8243; box_shadow_horizontal_tablet=&#8221;0px&#8221; box_shadow_vertical_tablet=&#8221;0px&#8221; box_shadow_blur_tablet=&#8221;40px&#8221; box_shadow_spread_tablet=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_code][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Domain Check&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; background_layout=&#8221;dark&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<strong>Domain Check<\/strong>[\/et_pb_text][et_pb_code disabled_on=&#8221;||off&#8221; admin_label=&#8221;Domain Search Form&#8221; _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;-22%|||-8%&#8221; custom_margin_tablet=&#8221;|||-8%&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; custom_padding_tablet=&#8221;10px|||&#8221; custom_padding_phone=&#8221;&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;]\r\n<div class=\" et_pb_row et_pb_row_0\">\r\n<div class=\"et_pb_contact\">\r\n<form class=\"et_pb_contact_form clearfix\" method=\"post\" action=\"\/en\/domaincheck\/#domainquery\">\r\n<p class=\"clearfix\">\r\n<label for=\"domainname\" class=\"et_pb_contact_form_label\">Check Domain<\/label>\r\n<input type=\"text\" id=\"domainname\" class=\"input et_pb_contact_name\" value=\".hk\" name=\"domainname\" data-tip=\"Enter the domain name, e.g. .COM , .COM.HK , or .HK domain , etc\" >\r\n<input type=\"hidden\" name=\"lang\" value=\"en_us\">\r\n<\/p>\r\n<\/form>\r\n<\/div>\r\n<\/div>\r\n\t[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Copyright 2002 &#8211; 2023 (c) Website Solution Limited&#8221; _builder_version=&#8221;4.27.3&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; vertical_offset_tablet=&#8221;0&#8243; horizontal_offset_tablet=&#8221;0&#8243; background_layout=&#8221;dark&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;0px||0px|&#8221; custom_padding=&#8221;0px||0px|&#8221; z_index_tablet=&#8221;0&#8243; text_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; text_text_shadow_vertical_length_tablet=&#8221;0px&#8221; text_text_shadow_blur_strength_tablet=&#8221;1px&#8221; link_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; link_text_shadow_vertical_length_tablet=&#8221;0px&#8221; link_text_shadow_blur_strength_tablet=&#8221;1px&#8221; ul_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; ul_text_shadow_vertical_length_tablet=&#8221;0px&#8221; ul_text_shadow_blur_strength_tablet=&#8221;1px&#8221; ol_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; ol_text_shadow_vertical_length_tablet=&#8221;0px&#8221; ol_text_shadow_blur_strength_tablet=&#8221;1px&#8221; quote_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; quote_text_shadow_vertical_length_tablet=&#8221;0px&#8221; quote_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_2_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_2_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_2_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_3_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_3_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_3_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_4_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_4_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_4_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_5_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_5_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_5_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_6_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_6_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_6_text_shadow_blur_strength_tablet=&#8221;1px&#8221; box_shadow_horizontal_tablet=&#8221;0px&#8221; box_shadow_vertical_tablet=&#8221;0px&#8221; box_shadow_blur_tablet=&#8221;40px&#8221; box_shadow_spread_tablet=&#8221;0px&#8221; use_border_color=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\">Copyright 2002 &#8211; 2025 (c) Website Solution Limited<\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Enquiry: info@website-solution.net Support: Support@website-solution.net&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; background_layout=&#8221;dark&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;0px||0px|&#8221; custom_padding=&#8221;0px||0px|&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Enquiry: <a href=\"mailto:info@website-solution.net\">info@website-solution.net<\/a> Support: <a href=\"mailto:support@website-solution.net\">support@website-solution.net<\/a><\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Business Hours : Monday &#8211; Friday 10:00 AM &#8211; 7:00 PM &#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; background_layout=&#8221;dark&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;0px||0px|&#8221; custom_padding=&#8221;0px||0px|&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Business Hours : Monday &#8211; Friday 10:00 AM &#8211; 7:00 PM<\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Contact: (852) 2187-3707 , Fax: (852) 3007-1200&#8243; _builder_version=&#8221;4.20.4&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; background_layout=&#8221;dark&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;0px||0px|&#8221; custom_padding=&#8221;0px||0px|&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Contact: <a href=\"tel:+85221873707\">(852) 2187-3707<\/a> , Fax: (852) 3007-1200<\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;WhatsApp&#8221; _builder_version=&#8221;4.20.4&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; background_layout=&#8221;dark&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;0px||0px|&#8221; custom_padding=&#8221;0px||0px|&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>WhatsApp : (<a href=\"https:\/\/wa.me\/85255193000\">852) 5519-3000<\/a> , WeChat Id: <a href=\"\/en\/?p=2754\">website-solution<\/a><\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Office: 1617A, 16\/F, Block B, Profit Industrial Building, 1-15 Kwai Fung Crescent, Kwai Fong, N.T. Hong Kong&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; background_layout=&#8221;dark&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;0px||0px|&#8221; custom_padding=&#8221;0px||0px|&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Office: 1617A, 16\/F, Block B, Profit Industrial Building, 1-15 Kwai Fung Crescent, Kwai Fong, N.T. Hong Kong<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We have 14 days refund service, applicable services included &#8211; Web Hosting, SSD Web Hosting, Web Presence Builder, Email Hosting, FTP Hosting, and VPS virtual private server hosting. Notes: Other services (not included in the above list, e.g. domain registration, WHOIS privacy protection) are not applicable for refund. If customer paid invoice contains special offer, [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":2754,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<p>[et_pb_section fb_built=\"1\" fullwidth=\"on\" admin_label=\"Section\" _builder_version=\"3.22\" background_color=\"#ffffff\" background_image=\"https:\/\/distribution.website-solution.net\/wp-content\/uploads\/2016\/04\/enquiry_support_free_trial.jpg\" custom_padding=\"100px||100px|\" custom_padding_tablet=\"100px||100px|\" transparent_background=\"off\" padding_mobile=\"on\" make_fullwidth=\"off\" use_custom_width=\"off\" width_unit=\"on\" global_module=\"3662\" global_colors_info=\"{}\"][et_pb_fullwidth_header title=\"Enquiry and Support\" subhead=\"If you have any enquiries, please feel free to contact us\" text_orientation=\"center\" _builder_version=\"4.16\" background_color=\"rgba(255, 255, 255, 0)\" custom_button_one=\"on\" button_one_text_color=\"#ffffff\" button_one_bg_color=\"#f15525\" button_one_border_width=\"0\" max_width_tablet=\"50px\" global_colors_info=\"{}\" button_one_text_size__hover_enabled=\"off\" button_one_text_size__hover=\"null\" button_two_text_size__hover_enabled=\"off\" button_two_text_size__hover=\"null\" button_one_text_color__hover_enabled=\"off\" button_one_text_color__hover=\"null\" button_two_text_color__hover_enabled=\"off\" button_two_text_color__hover=\"null\" button_one_border_width__hover_enabled=\"off\" button_one_border_width__hover=\"null\" button_two_border_width__hover_enabled=\"off\" button_two_border_width__hover=\"null\" button_one_border_color__hover_enabled=\"off\" button_one_border_color__hover=\"null\" button_two_border_color__hover_enabled=\"off\" button_two_border_color__hover=\"null\" button_one_border_radius__hover_enabled=\"off\" button_one_border_radius__hover=\"null\" button_two_border_radius__hover_enabled=\"off\" button_two_border_radius__hover=\"null\" button_one_letter_spacing__hover_enabled=\"off\" button_one_letter_spacing__hover=\"null\" button_two_letter_spacing__hover_enabled=\"off\" button_two_letter_spacing__hover=\"null\" button_one_bg_color__hover_enabled=\"off\" button_one_bg_color__hover=\"null\" button_two_bg_color__hover_enabled=\"off\" button_two_bg_color__hover=\"null\"][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"Section\" _builder_version=\"4.16\" global_colors_info=\"{}\"][et_pb_row admin_label=\"Row\" _builder_version=\"4.16\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" custom_padding=\"|||\" global_colors_info=\"{}\" custom_padding__hover=\"|||\"][et_pb_text admin_label=\"Text\" _builder_version=\"4.27.5\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\" hover_enabled=\"0\" use_border_color=\"off\" border_color=\"#ffffff\" border_style=\"solid\" global_colors_info=\"{}\" sticky_enabled=\"0\"]<\/p><p>We have 14 days refund service, applicable services included -<\/p><ul><li>Web Hosting,<\/li><li>SSD Web Hosting,<\/li><li>Web Presence Builder,<\/li><li>Email Hosting,<\/li><li>FTP Hosting, and<\/li><li>VPS virtual private server hosting.<\/li><\/ul><p>Notes:<\/p><ul><li>Other services (not included in the above list, e.g. domain registration, WHOIS privacy protection) are not applicable for refund.<\/li><li>If customer paid invoice contains special offer, those offer will be deducted with original price during refund.<br \/>For example, if customer purchase Plan B web hosting, and deem a free 1 year new .COM domain registration.<br \/>1 Year Plan B web hosting + 1 Year .COM domain registration = HK$1080<br \/>(.COM domain registration fee is HK$170\/year)<br \/>If refund, the refund amount = HK$1080 - HK$170 = HK$910<\/li><li>If customer pay by remittance (or canned TT, bank remittance, etc), we will use Hong Kong dollar cheque for refund. \u00a0Banks, not in Hong Kong, may have handling fee to process the cheque. \u00a0Customers need to bear\u00a0that bank handling fee.<\/li><\/ul><p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" custom_padding_last_edited=\"on|desktop\" admin_label=\"section\" _builder_version=\"3.22\" background_color=\"#1c2735\" custom_padding_tablet=\"50px|0|50px|0\" transparent_background=\"off\" padding_mobile=\"off\" make_fullwidth=\"off\" use_custom_width=\"off\" width_unit=\"on\" global_module=\"2903\" global_colors_info=\"{}\" custom_padding_phone=\"50px|0|50px|0\"][et_pb_row column_structure=\"1_4,1_4,1_4,1_4\" padding_mobile=\"off\" column_padding_mobile=\"on\" _builder_version=\"4.16\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\" global_colors_info=\"{}\"][et_pb_column type=\"1_4\" _builder_version=\"4.16\" custom_padding=\"|||\" global_colors_info=\"{}\" custom_padding__hover=\"|||\"][et_pb_text admin_label=\"Domain\" _builder_version=\"4.16\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\" background_layout=\"dark\" use_border_color=\"off\" border_color=\"#ffffff\" border_style=\"solid\" global_colors_info=\"{}\"]<\/p><p><strong>Domain<\/strong><\/p><ul><li><a href=\"https:\/\/www.website-solution.net\/en\/domaincheck\/\">Check Domain<\/a><\/li><li><a href=\"\/en\/domain-registration\/web-hosting-transfer-step-by-step\/\">Transfer Procedure<\/a><\/li><\/ul><p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_4\" _builder_version=\"4.16\" custom_padding=\"|||\" global_colors_info=\"{}\" custom_padding__hover=\"|||\"][et_pb_text admin_label=\"Web Hosting\" _builder_version=\"4.16\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\" background_layout=\"dark\" use_border_color=\"off\" border_color=\"#ffffff\" border_style=\"solid\" global_colors_info=\"{}\"]<\/p><p><strong>Web Hosting<\/strong><\/p><ul><li><a href=\"https:\/\/www.website-solution.net\/en\/web-hosting\/\">Hosting Plans<\/a><\/li><li><a href=\"https:\/\/www.website-solution.net\/en\/ssd-web-hosting\/\">Hosting Plans (SSD)<\/a><\/li><li><a href=\"https:\/\/www.website-solution.net\/en\/web-hosting\/features\/\">Features<\/a><\/li><li><a href=\"https:\/\/www.website-solution.net\/en\/web-hosting\/user-guide\/\">User Guide<\/a><\/li><li><a href=\"https:\/\/www.website-solution.net\/en\/web-hosting\/register-now\/\">Order Now<\/a><\/li><\/ul><p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_4\" _builder_version=\"4.16\" custom_padding=\"|||\" global_colors_info=\"{}\" custom_padding__hover=\"|||\"][et_pb_text admin_label=\"Enquiry and Support\" _builder_version=\"4.16\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\" background_layout=\"dark\" use_border_color=\"off\" border_color=\"#ffffff\" border_style=\"solid\" global_colors_info=\"{}\"]<\/p><p><strong>Enquiry and Support<\/strong><\/p><ul><li><a href=\"https:\/\/www.website-solution.net\/en\/enquiry-and-support\/\">Contact Us<\/a><\/li><li><a href=\"https:\/\/www.website-solution.net\/en\/faq\/\">FAQ<\/a><\/li><li><a href=\"https:\/\/www.website-solution.net\/en\/enquiry-and-support\/payment-method\/\">Payment Methods<\/a><\/li><li><a href=\"https:\/\/www.website-solution.net\/en\/hosting-speed-test\/\">Speed Test<\/a><\/li><li><a href=\"https:\/\/kb.website-solution.net\/\" target=\"_blank\" rel=\"noopener noreferrer\">Knowledge Base<\/a><\/li><li><a href=\"https:\/\/www.website-solution.net\/en\/enquiry-and-support\/about-us\/\">About Us<\/a><\/li><\/ul><p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_4\" _builder_version=\"4.16\" custom_padding=\"|||\" global_colors_info=\"{}\" custom_padding__hover=\"|||\"][et_pb_text admin_label=\"Free Trial\" _builder_version=\"4.16\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\" background_layout=\"dark\" use_border_color=\"off\" border_color=\"#ffffff\" border_style=\"solid\" global_colors_info=\"{}\"]<\/p><p><strong>Free Trial<\/strong><\/p><ul><li><a href=\"https:\/\/www.website-solution.net\/en\/web-hosting\/free-trial\/\">Web Hosting<\/a><\/li><li><a href=\"https:\/\/www.website-solution.net\/en\/smartermail-email-hosting\/free-trial-smartermail-email-hosting\/\">SmarterMail<\/a><\/li><li><a href=\"https:\/\/www.website-solution.net\/en\/ftp-hosting\/ftp-freetrial\/\">FTP Hosting<\/a><\/li><\/ul><p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_4,1_4,1_4,1_4\" padding_mobile=\"off\" column_padding_mobile=\"on\" _builder_version=\"4.16\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\" global_colors_info=\"{}\"][et_pb_column type=\"1_4\" _builder_version=\"4.16\" custom_padding=\"|||\" global_colors_info=\"{}\" custom_padding__hover=\"|||\"][et_pb_text admin_label=\"Web Design\" _builder_version=\"4.16\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\" background_layout=\"dark\" use_border_color=\"off\" global_colors_info=\"{}\"]<\/p><p><strong>Web Design Tool<\/strong><\/p><ul><li><a href=\"https:\/\/www.website-solution.net\/en\/weebly-website-builder\/\">Weebly Website Builder<\/a><\/li><li><a href=\"https:\/\/www.website-solution.net\/en\/weebly-website-builder\/free-trial\/\">Free Trial<\/a><\/li><li><a href=\"https:\/\/www.website-solution.net\/en\/web-hosting\/register-now\/\">Order<\/a><\/li><\/ul><p>[\/et_pb_text][et_pb_contact_form title=\"KEEP\" disabled_on=\"on|on|on\" _builder_version=\"4.16\" _module_preset=\"default\" _unique_id=\"327ef9d0-7386-40d9-a7bc-a82e034b9912\" disabled=\"on\" global_colors_info=\"{}\"][et_pb_contact_field field_id=\"Email\" field_title=\"Email Address\" field_type=\"email\" _builder_version=\"4.16\" global_colors_info=\"{}\" button_text_size__hover_enabled=\"off\" button_one_text_size__hover_enabled=\"off\" button_two_text_size__hover_enabled=\"off\" button_text_color__hover_enabled=\"off\" button_one_text_color__hover_enabled=\"off\" button_two_text_color__hover_enabled=\"off\" button_border_width__hover_enabled=\"off\" button_one_border_width__hover_enabled=\"off\" button_two_border_width__hover_enabled=\"off\" button_border_color__hover_enabled=\"off\" button_one_border_color__hover_enabled=\"off\" button_two_border_color__hover_enabled=\"off\" button_border_radius__hover_enabled=\"off\" button_one_border_radius__hover_enabled=\"off\" button_two_border_radius__hover_enabled=\"off\" button_letter_spacing__hover_enabled=\"off\" button_one_letter_spacing__hover_enabled=\"off\" button_two_letter_spacing__hover_enabled=\"off\" button_bg_color__hover_enabled=\"off\" button_one_bg_color__hover_enabled=\"off\" button_two_bg_color__hover_enabled=\"off\"][\/et_pb_contact_field][et_pb_contact_field field_id=\"Message\" field_title=\"Message\" field_type=\"text\" fullwidth_field=\"on\" _builder_version=\"4.16\" global_colors_info=\"{}\" button_text_size__hover_enabled=\"off\" button_one_text_size__hover_enabled=\"off\" button_two_text_size__hover_enabled=\"off\" button_text_color__hover_enabled=\"off\" button_one_text_color__hover_enabled=\"off\" button_two_text_color__hover_enabled=\"off\" button_border_width__hover_enabled=\"off\" button_one_border_width__hover_enabled=\"off\" button_two_border_width__hover_enabled=\"off\" button_border_color__hover_enabled=\"off\" button_one_border_color__hover_enabled=\"off\" button_two_border_color__hover_enabled=\"off\" button_border_radius__hover_enabled=\"off\" button_one_border_radius__hover_enabled=\"off\" button_two_border_radius__hover_enabled=\"off\" button_letter_spacing__hover_enabled=\"off\" button_one_letter_spacing__hover_enabled=\"off\" button_two_letter_spacing__hover_enabled=\"off\" button_bg_color__hover_enabled=\"off\" button_one_bg_color__hover_enabled=\"off\" button_two_bg_color__hover_enabled=\"off\"][\/et_pb_contact_field][\/et_pb_contact_form][\/et_pb_column][et_pb_column type=\"1_4\" _builder_version=\"4.16\" custom_padding=\"|||\" global_colors_info=\"{}\" custom_padding__hover=\"|||\"][et_pb_text admin_label=\"Other Services\" _builder_version=\"4.16\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\" background_layout=\"dark\" use_border_color=\"off\" global_colors_info=\"{}\"]<\/p><p><strong>Other Services<\/strong><\/p><ul><li><a href=\"https:\/\/www.website-solution.net\/en\/smartermail-email-hosting\/\">SmarterMail Email Hosting<\/a><\/li><li><a href=\"https:\/\/www.website-solution.net\/en\/ftp-hosting\/\">FTP Hosting<\/a><\/li><li><a href=\"https:\/\/www.website-solution.net\/en\/vps\/\">VPS<\/a><\/li><li><a href=\"https:\/\/www.website-solution.net\/en\/ssl-certificate\/\">SSL , EV SSL<\/a><\/li><\/ul><p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_4\" _builder_version=\"4.16\" custom_padding=\"|||\" global_colors_info=\"{}\" custom_padding__hover=\"|||\"][et_pb_code admin_label=\"GeoTrust\/SiteLock Code\" _builder_version=\"4.16\" vertical_offset_tablet=\"0\" horizontal_offset_tablet=\"0\" z_index_tablet=\"0\" box_shadow_horizontal_tablet=\"0px\" box_shadow_vertical_tablet=\"0px\" box_shadow_blur_tablet=\"40px\" box_shadow_spread_tablet=\"0px\" global_colors_info=\"{}\"][\/et_pb_code][\/et_pb_column][et_pb_column type=\"1_4\" _builder_version=\"4.16\" custom_padding=\"|||\" global_colors_info=\"{}\" custom_padding__hover=\"|||\"][et_pb_text admin_label=\"Domain Check\" _builder_version=\"4.16\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\" background_layout=\"dark\" use_border_color=\"off\" border_color=\"#ffffff\" border_style=\"solid\" global_colors_info=\"{}\"]<strong>Domain Check<\/strong>[\/et_pb_text][et_pb_code disabled_on=\"||off\" admin_label=\"Domain Search Form\" _builder_version=\"4.16\" custom_margin=\"-22%|||-8%\" custom_margin_tablet=\"|||-8%\" custom_margin_phone=\"\" custom_margin_last_edited=\"on|desktop\" custom_padding_tablet=\"10px|||\" custom_padding_phone=\"\" custom_padding_last_edited=\"on|tablet\" saved_tabs=\"all\" global_colors_info=\"{}\"][wss_domain_search_form action=\/web-hosting\/domain-registration\/?lang=en lang=en_us][\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.16\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" custom_padding=\"|||\" global_colors_info=\"{}\" custom_padding__hover=\"|||\"][et_pb_text admin_label=\"Copyright 2002 - 2023 (c) Website Solution Limited\" _builder_version=\"4.27.3\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\" vertical_offset_tablet=\"0\" horizontal_offset_tablet=\"0\" background_layout=\"dark\" module_alignment=\"center\" custom_margin=\"0px||0px|\" custom_padding=\"0px||0px|\" z_index_tablet=\"0\" text_text_shadow_horizontal_length_tablet=\"0px\" text_text_shadow_vertical_length_tablet=\"0px\" text_text_shadow_blur_strength_tablet=\"1px\" link_text_shadow_horizontal_length_tablet=\"0px\" link_text_shadow_vertical_length_tablet=\"0px\" link_text_shadow_blur_strength_tablet=\"1px\" ul_text_shadow_horizontal_length_tablet=\"0px\" ul_text_shadow_vertical_length_tablet=\"0px\" ul_text_shadow_blur_strength_tablet=\"1px\" ol_text_shadow_horizontal_length_tablet=\"0px\" ol_text_shadow_vertical_length_tablet=\"0px\" ol_text_shadow_blur_strength_tablet=\"1px\" quote_text_shadow_horizontal_length_tablet=\"0px\" quote_text_shadow_vertical_length_tablet=\"0px\" quote_text_shadow_blur_strength_tablet=\"1px\" 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box_shadow_vertical_tablet=\"0px\" box_shadow_blur_tablet=\"40px\" box_shadow_spread_tablet=\"0px\" use_border_color=\"off\" global_colors_info=\"{}\"]<\/p><p style=\"text-align: center;\">Copyright 2002 - 2025 (c) Website Solution Limited<\/p><p>[\/et_pb_text][et_pb_text admin_label=\"Enquiry: info@website-solution.net Support: Support@website-solution.net\" _builder_version=\"4.16\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\" text_orientation=\"center\" background_layout=\"dark\" module_alignment=\"center\" custom_margin=\"0px||0px|\" custom_padding=\"0px||0px|\" use_border_color=\"off\" border_color=\"#ffffff\" border_style=\"solid\" global_colors_info=\"{}\"]<\/p><p>Enquiry: <a href=\"mailto:info@website-solution.net\">info@website-solution.net<\/a> Support: <a href=\"mailto:support@website-solution.net\">support@website-solution.net<\/a><\/p><p>[\/et_pb_text][et_pb_text admin_label=\"Business Hours : Monday - Friday 10:00 AM - 7:00 PM \" _builder_version=\"4.16\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\" text_orientation=\"center\" background_layout=\"dark\" module_alignment=\"center\" custom_margin=\"0px||0px|\" custom_padding=\"0px||0px|\" use_border_color=\"off\" border_color=\"#ffffff\" border_style=\"solid\" global_colors_info=\"{}\"]<\/p><p>Business Hours : Monday - Friday 10:00 AM - 7:00 PM<\/p><p>[\/et_pb_text][et_pb_text admin_label=\"Contact: (852) 2187-3707 , Fax: (852) 3007-1200\" _builder_version=\"4.20.4\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\" text_orientation=\"center\" background_layout=\"dark\" module_alignment=\"center\" custom_margin=\"0px||0px|\" custom_padding=\"0px||0px|\" use_border_color=\"off\" border_color=\"#ffffff\" border_style=\"solid\" global_colors_info=\"{}\"]<\/p><p>Contact: <a href=\"tel:+85221873707\">(852) 2187-3707<\/a> , Fax: (852) 3007-1200<\/p><p>[\/et_pb_text][et_pb_text admin_label=\"WhatsApp\" _builder_version=\"4.20.4\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\" text_orientation=\"center\" background_layout=\"dark\" module_alignment=\"center\" custom_margin=\"0px||0px|\" custom_padding=\"0px||0px|\" use_border_color=\"off\" border_color=\"#ffffff\" border_style=\"solid\" global_colors_info=\"{}\"]<\/p><p>WhatsApp : (<a href=\"https:\/\/wa.me\/85255193000\">852) 5519-3000<\/a> , WeChat Id: <a href=\"\/en\/?p=2754\">website-solution<\/a><\/p><p>[\/et_pb_text][et_pb_text admin_label=\"Office: 1617A, 16\/F, Block B, Profit Industrial Building, 1-15 Kwai Fung Crescent, Kwai Fong, N.T. Hong Kong\" _builder_version=\"4.16\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\" text_orientation=\"center\" background_layout=\"dark\" module_alignment=\"center\" custom_margin=\"0px||0px|\" custom_padding=\"0px||0px|\" use_border_color=\"off\" border_color=\"#ffffff\" border_style=\"solid\" global_colors_info=\"{}\"]<\/p><p>Office: 1617A, 16\/F, Block B, Profit Industrial Building, 1-15 Kwai Fung Crescent, Kwai Fong, N.T. Hong Kong<\/p><p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","_et_gb_content_width":"","footnotes":""},"class_list":["post-4305","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund Policy - Website Solution Web Hosting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.website-solution.net\/en\/enquiry-and-support\/refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund Policy - Website Solution Web Hosting\" \/>\n<meta property=\"og:description\" content=\"We have 14 days refund service, applicable services included - Web Hosting, SSD Web Hosting, Web Presence Builder, Email Hosting, FTP Hosting, and VPS virtual private server hosting. 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